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SHIPPING & RETURNS
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ORDERING
Before submitting your order, please carefully revise your order-, payment-, delivery- and billing address information. Shortly after placing your order, you will receive an order confirmation by e-mail. Once you have submitted your order, it is not possible to cancel it. If you made a mistake while placing your order, please contact info@augusto-ju-nior.com as soon as possible. In rare cases, an ordered item can be out of stock. If this happens, you will be contacted by e-mail to get the opportunity to revise or cancel your order. An order placed on a public holiday or during the weekend will be processed on the following business day.
Among other things, we reserve the right to cancel your order, without being liable for compensation or other costs, if your payment details are incorrect or cannot be verified if we have reason to believe that your order is placed with the purpose of committing fraud or if there is an inadvertent error on the website, such as a payment error or similar.
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SHIPPING & DELIVERY
All orders placed before 4PM (CET) on a working day are shipped within the same day. When placing an order at Augusto Ju Nior you will automatically receive an order confirmation by e-mail. We operate Monday to Friday with the exception of public holidays. When your order is ready to be shipped, you will receive a delivery confirmation with a track and trace number, so you can follow your order. It may take up to 24 hours for the track and trace number to be active.
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SHIPPING & DELIVERY
Standard Shipping
For a standard package of 0-2kg


The Netherlands
Shipping fee: €7,50
Standard delivery time: 1-2 working days.
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Belgium, Germany, France, Italy*, Spain*
Shipping fee: €13,50

Standard delivery time: 1-5 working days.
*Spain: Incl. Balearic Islands, Excl. Canary Islands
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Italy: Excl. San Marino and Vatican City *Austria
Shipping fee: €14,50

Standard delivery time: 3-5 working days.
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Denmark*, Portugal
Shipping fee: €15,50

Standard delivery time: 2-5 working days.
*Denmark: Excl. Faroe Islands and Greenland, Poland
Shipping fee: €18,00

Standard delivery time: 4-6 working days.
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Czech Republic, Estonia, Hungary, Ireland, Latvia, Lithuania, Sweden, United Kingdom.

Shipping fee: €20,50

Standard delivery time: 3-9 working days.
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Croatia, Finland, Slovakia

Shipping fee: €21,50

Standard delivery time: 3-8 working days.
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Cyprus, Greece, Malta
Shipping fee: €22,00
Standard delivery time: 4-9 working days.
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Slovenia
Shipping fee: €23,50

Standard delivery time: 2-4 working days.
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Norway, Switzerland, Romania
 Shipping fee: €27,00

Standard delivery time: 3-8 working days.
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Brazil, China
Shipping fee: €32,50

Standard delivery time: 7-25 working days.
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South Africa
Shipping fee: €32,75

Standard delivery time: 11-22 working days.
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Hong Kong
Shipping fee: €33,75

Standard delivery time: 5-12 working days.
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Canada
Shipping fee: €34,50

Standard delivery time: 5-9 working days.
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United States
Shipping fee: €34,75

Standard delivery time: 6-9 working days.
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Bulgaria, Japan
Shipping fee: €36,00

Standard delivery time: 4-8 working days.
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Australia, New Zealand
Shipping fee: €39,50

Standard delivery time: 9-13 working days.
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Remaining EU countries excl. Russia
Shipping fee: €22,00

Standard delivery time: 4-10 working days*
Standard delivery time: 4-15 working days**.
Standard delivery time: 7-25 working days***.
* Includes: Albania, Andorra, Azores, Canary Islands, Faroe Islands, Gibraltar, Greenland, Guernsey, Isle of Man, Jersey, Kosovo, Liechtenstein, Madeira, Moldova, San Marino, Serbia, Vatican City.
** Includes: Bosnia and Herzegovina, Belarus, Montenegro, North Macedonia, Turkey, Ukraine.
*** Includes: AÌŠland Islands, Campione d’Italia, Livigno, Serbia, Svalbard and Jan Mayen
Remaining non-EU countries and Russia Shipping fee: €34,50

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Please note that customers outside the EU, may be subject to import duties and taxes, which are charged once the order reaches the country of destination. These charges are the customers’ responsibility. Augusto Ju Nior has no control over additional charges in relation to customs clearance. For further information about local duties, please contact your country’s local customs office.
The shipping time is the estimated time from when the package leaves our warehouse in Rotterdam until it reaches its destination. Your goods will be delivered Monday to Friday. Time of delivery depends on the country in which the delivery takes place and the courier used. Your package will be delivered to the delivery address specified in the order. We only deliver to residential addresses, business addresses.
Please note that the risk of loss off or damage to the goods passes to you after delivery. If the package appears to be damaged, you should refuse to receive it from the courier. If you wish to make a complaint about a lack of conformity, you are required to give us notice. If you refuse to receive the package from the courier without any reason, we reserve the right to deduct a reasonable freight cost from your refund.
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RETURNS
If for any reason you are not entirely satisfied with your purchase you have the possibility of returning the products. We offer you 14 days of return from the day you receive your package. Please note that the product should be returned unused and with the original Augusto Ju Nior labels. Products returned without labels or products that are not in the same condition as they were received, may risk depreciation. As soon as we have processed your return, we will send a confirmation by e-mail, and we will refund the amount to the payment card you paid with. The amount will be visible on your account within 10 working days. This can vary greatly between card issuers, and unfortunately we are unable to influence this. We will refund the full amount of the returned item(s), but not the original shipping costs, and you are responsible for the return cost of shipping.
RETURN PROCESS
If you wish to exchange a product to another size or product, please place a new order on the webshop. To create a return, please ship to this name and address.
Please return your package to:
Augusto Ju Nior
Westblaak 32 apt1
3012KM
RotterdamThe Netherlands
The responsibility of the item(s) is yours until the item(s) has been delivered on the listed return address. We recommend that you choose a shipping method with track and trace, so you will be protected in case the package gets lost in transit.
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THE RIGHT OF WITHDRAWAL
You have the right to regret your purchase and withdraw from it without giving any reason within 14 days. The withdrawal period will expire 14 days after the date on which you, or a third party acting on your behalf other than the courier, acquire physical possession of the goods.
If you ordered multiple items, which were delivered separately, the withdrawal period will expire 14 days after the date on which you, or a third party acting on your behalf other than the courier, acquires physical possession of the last item.
In case you ordered an item consisting of multiple lots or pieces, which were delivered separately, the withdrawal period will expire 14 days after the date on which you, or a third party acting on your behalf other than the courier, acquires physical possession of the last lot or piece. To exercise the right of withdrawal, you must inform us at info@augsuto-ju-nior.com about your decision in an unequivocal statement. The withdrawal deadline is met if you send your notice before the withdrawal period of 14 days has expired.
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RIGHT OF COMPLAINT
In case you have a complaint, a missing delivery, received a faulty item or if we have delivered incorrect goods, please contact us at info@augusto-ju-nior.com as quickly as possible. Please include your order number, a description of the issue and images of the claim in the e-mail. Please note that defects caused by improper use, faulty maintenance or general wear are not considered claims. However, proof of purchase is required in all complaints (original invoice or receipt of purchase).
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